Vacancies

We’re looking for an individual with a curious mind and a passion to cultivate and grow relationships with some of our most committed supporters. You will engage with individual donors and high-value regular givers, identifying where there is growth and those with the potential to become major donors (£3,000+ over three years). Your role will be to engage and steward supporters effectively and inspire greater giving to support our work.

This role will work closely with Individual Giving Manager and the Philanthropy Manager.

Main duties and responsibilities

• Develop and run the mid-value programme to identify and cultivate a strong pipeline of mid-value donors, nurturing relationships to increase engagement and giving potential.
• Develop tailored stewardship plans, providing a personalised experience to deepen donor connections and increase engagement for our mid-value regular donors and regular one-off donors.
• Support the Individual Giving Manager with the upgrade of existing regular donor support and contribute to ideas for regular donor acquisition.
• Explore opportunities for a mid-value membership programme or product that would maximise income and long-term commitment.
• Engage with supporters through calls, videos, meetings, and events, sharing the impact of their generosity and exploring opportunities for increased giving.
• Collaborate across the fundraising team to ensure that donor relationships are well managed, cross team prospects are shared, and opportunities are maximised, including assistance with multiple-audience engagement and cultivation events.
• Work closely with the major gifts team to transition high-potential donors (£3,000+ over three years) into the major donor pipeline.
• Work with the marketing team to create compelling communications, including thank-you letters and bespoke donor updates.
• Analyse donor data to identify trends, opportunities, and areas for growth.
• Collaborate with internal teams to gather stories and insights that demonstrate the impact of donations.
• Track and report on performance, ensuring relationship-building efforts align with fundraising targets.
• Analyse the effectiveness of activities, using a test-and-learn approach to continuously improve engagement.
• Work sensitively and empathetically with patients and their families to support fundraising and storytelling in campaigns and appeals.
• Generate new ideas for income generation and supporter engagement.
• Act as a Rennie Grove Peace ambassador within the community.

Professional/Personal

• Understand and comply with all Rennie Grove Peace policies and procedures.
• Maintain required organisational standards for all mandatory training.
• To keep up to date with current legislation, the fundraising market, trends and best practices – testing new approaches to generate income for RGPHC.
• Demonstrate ongoing personal and professional development in accordance with annual Individual Progress Review (IPR) system.
• To support the ethos and policies of RGPHC and demonstrate a commitment to attitude and behaviour that reflects our core values (Compassionate, Collaborative, Supportive and Inclusive) and behaviour expected from our leaders, set out in the Leader Expectation Framework.
• Ensure that information (in any form) relating to patients, staff, volunteers, customers and supporters is always protected and treated confidentially and complies with current data protection laws.
• Attend relevant meetings as appropriate.

Health and safety

• Understand fire regulations and the action to be taken in the event of a fire.
• Report any accidents/incidents at work and record adverse incidents as appropriate.
• Follow all infection control policies and guidelines, ensuring staff appreciate preventing healthcare acquired infections and infection control is the responsibility of all.
• Adhere to the safeguarding of vulnerable adults and children’s policies and procedures.

What you’ll bring

Essential

• A curious mind and a passion for communicating with our supporters.
• Previous experience or transferable skills in a fundraising/sales/membership driven environment.
• Demonstrable ability to provide excellent personalised stewardship/customer care to supporters/clients/customers, cultivating long-term relationships and making them feel valued.
• Proven experience of client/stakeholder management or high levels of customer service.
• Able to demonstrate excellent interpersonal skills to positively influence internal and external audiences.
• An understanding of how to use data and analysis to inform decision making.
• Demonstrable collaboration to achieve a goal or project success.
• Excellent organisational skills and the ability to assess, prioritise and manage a varied and demanding workload and work to deadlines.
• Inspiring and engaging communication skills and writing.
• Strong attention to detail.
• Ability to build good working relationships across the organisation.
• A good understanding of technology with a working knowledge of Microsoft office packages such as Word, Excel and Outlook. Ideally experience of working with a CRM database.
• Sensitivity and understanding to the needs of the volunteers and supporters, many of whom may have experienced Rennie Grove Peace services or be bereaved themselves.
• Be a match with our values.

This role will suit someone who is:

• A natural relationship-builder.
• A confident and tenacious communicator, able to engage and inspire supporters through conversations, written communication and events. You’ll not be afraid to pick up the phone!
• Keen to, and enjoys getting to, know people and taking time to understand their motivations and desires for supporting hospice care.
• Passionate about fundraising and the impact of hospice care.
• Motivated by delivering a great experience for supporters and enjoys a personable approach to their work.
• Able to work collaboratively to deliver targets and enjoys working with the wider team to successfully achieve shared goals.
• Able to thrive in a dynamic environment and adapt to changing demand, able to use their own initiative to solve problems and efficiently find solutions.
• Is able to demonstrate personal resilience and emotional intelligence to deal with occasional exposure to the emotional situations of our patients, families and carers before and after bereavement.
• Able to demonstrate a positive, proactive and can-do attitude.

To find out more about this lovely role please contact us via the form on this page.