Vacancies

Job Number: 2652

Job Title: Lottery Administration Officer
Charity: The Hospice Lottery Partnership
Salary Range: £28,000 – £30,000
Location: Office (Tring, Herts)

Deadline for applications: 13th February

About Us

Established in 1997, The Hospice Lottery Partnership is a not-for-profit social enterprise dedicated to raising vital funds for our partner charities through a weekly lottery and seasonal Superdraw Raffles. Our mission is to support charities that provide essential care to communities. By participating, our supporters not only have the chance to win significant prizes but also make a meaningful difference to many patients and their families.

Our Partner Charities

We proudly support: Florence Nightingale Hospice Charity, Michael Sobell Hospice Charity, Rennie Grove Hospice Care, South Bucks Hospice, The Hospice of St Francis, East and North Hertfordshire Hospitals’ Charity, Harlington Hospice, Hillingdon Hospitals Charity, and London North West Healthcare Charity.

Role Purpose

To provide essential administrative support to ensure the smooth and efficient daily operations of the Hospice Lottery Partnership. This role is ideal for someone who is detail-oriented, organised, and enjoys working in a collaborative team environment.

Key Responsibilities

Administrative Support

• Maintain and accurately update the bespoke Lottery database.
• Regularly review and update process manuals to reflect changes in procedures.
• Prepare scheduled reports and data analysis.
• Ensure all documentation is scanned and filed using the in-house digital filing system.
• Process various payment methods, including cash handling, in line with financial procedures.
• Provide administrative support to the wider and bulk email distribution.
• Handle data processing of the seasonal Superdraws.
• Manage office supplies and coordinate ordering processes.
• Post management, including franking and post office duties.

Volunteer Coordination

• Coordinate and support volunteer responsibilities and schedules.

Customer Service & Communication

• Respond to customer, supplier, and contractor queries via phone, email, and post in a professional and timely manner.
• Answer incoming calls politely and professionally, ensuring accurate and timely updates to correspondence.

Digital & Technical Tasks

• Administer sales data and updates to the Lottery website using WordPress.
• Support the administration of the Lottery software system, including updates and troubleshooting issues.

Compliance & Data Protection

• Ensure all data handling complies with GDPR and internal data protection policies.
• Maintain confidentiality and integrity in all administrative processes.

Person Specification

Skills & Competencies

• Proficient in Microsoft Office (Excel, Word, PowerPoint).
• Strong attention to detail and accuracy.
• Excellent organisational and time management skills.
• Confident and professional telephone manner.
• Ability to work independently and as part of a team.
• Resilient, proactive, and able to use initiative to solve problems.
• Comfortable with technical troubleshooting and learning new systems.
• Friendly and approachable team player.

Qualifications & Experience

• A-Level or equivalent qualification (preferred).
• Previous office or administrative experience (desirable).

For a copy of the full job information pack, including details on how to apply, please contact us using the form on this page.